Kayla Wilder

Review of Radission Hotel Grand Rapids R...

So normally I do not write reviews, but I feel the...

So normally I do not write reviews, but I feel the need to on my experience at this hotel. I read the mixed reviews, but loved this hotel as a child before they re-did it, and like that they have the deeper pool. It's all been remodeled so why not, right?! Now I know why not.
Upon arrival into my room there was pop left over front the people in the fridge, the fridge DID NOT work, the TV DID NOT work, even the maintenance guy couldn't fix it, but atleast he did unclog the NASTY brown slush out of the bathroom sink. I wish I took a picture.
So then I complained and asked for a refund. They agreed to upgrade me. The lady at the front desk said, "Girl, I hooked you up. You have to move to the sixth floor but wait til you see how big your room is"...etc. Well, by upgrade I think they meant the TV and fridge worked in this room. It was EXACTLY the same room, but smaller. lol Even my 8 year old and 12 year old at this point are complaining.
We decided to bite the bullet and stay. The pool area, I seen 2 kids hit there heads on the floor. It's a good thing they have slippery tiles for flooring. But the actual pool was clean, so that was a nice change compared to the trip so far.
We ate dinner at the bar area. Now this, this was the only part of the trip that was great. The food was great, and our server was fantastic.
Moral of the story, do not stay here. They offer shuttles to bars and stuff, so I guess this hotel would be good for a drunken night and or trip, but not to stay with your children or to just relax. I WILL NOT be back, and still wish I took the refund and left.