Tito Morales

Review of Audi Plano

We were buying a car for my Son. Our sales person ...

We were buying a car for my Son. Our sales person Edgar Diaz was awesome. He showed us several BMWs on the lot and we test drove the one my son wanted. That part was a great experience.
We already had a pre-approval letter by our financial institution.
My son and I met with the fiance manager to complete the sale.
The finance person asked us if we wanted extra warranty on the car. I politely declined the warranty. He persisted to attempt to sell the warranties. I said we were not interested. He proceeded to attempt to play my son against me by telling him that I did not want to get him added warranty. Said that the car can breakdown and that would leave him exposed. I politely, again said that were not interested in the extra warranties. After that third time, the mood in the office seemed to change. He reluctantly finished the paperwork and then just let led us out of his office. It felt like finance manager was visibly upset at us for not taking the extra warranties. I wish that part would have gone a lot easier with no hassle. But it didn't.
In the end, my son has the car he wanted.