I called ahead and made an appointment for an oil ...

I called ahead and made an appointment for an oil change and was told it would take an hour to an hour and a half due to a lot of other business(which makes sense). an hour and 45 mins. into waiting on my car I got an update and was asked if I would like a carwash which I declined due to other things I needed to get done that day. They then told me my car was being brought around and they would get me when it was ready. another hour goes by and my car is still nowhere to be found. After I asked someone they told me it was being washed and it would be right out. I waited outside for it to be brought out and another 10 minutes goes by and it turns out the whole time it was sitting in the waiting area turned off and parked. No one told me it was done, and I waited on a carwash that I never got. Needless to say I will drive to McKinney or Plano for anything else I need done.