Good bagels, terrible service. It's very unclear w...

Good bagels, terrible service. It's very unclear where to order, wait, and pickup online orders. The confusion forced 12 people waiting outside into a Lord of the flies situation where we had to decide our rules were for entering the store and decide who was going to complain at the front. Service (order timing, accuracy, and customer management) was also an issue pre-COVID, so it's difficult for me to forgive the repeated issues.

Management needs to step up their game and get some systems in place.