D

We took the family for a Saturday night stay last ...

We took the family for a Saturday night stay last weekend, looking forward to checking out another luxury hotel in SoCal.
As we were driving up the little road to the hotel, I jokingly told my wife "maybe the driveway is so unappealing as to try to improve your impression of the hotel". When we saw the hotel, I think I was right. Yes, the canyon is picturesque, but the hotel grounds and the renovated buildings (color and style) were not astheticly pleasing at all. Not sure what the designer was going for. From there it was hit and miss. The rooms are newly renovated and nicely furnished, but the old windows and sliding doors represent economy and not luxury.
In addition, the pool was not heated enough (76 degrees I was told), the only food the pool bar had available was a big container of Chex mix, and the food at the club house was really quite average. The staff were friendly but there clearly were not enough staff at the restaurant or assisting with the pool bar.
If your expectations are low and you don't buy in to previous reviews , you may enjoy the hotel.
Unfortunately a generally disappointing experience for us.

Comments:

No comments