Would give zero stars if possible! Happily took my...

Would give zero stars if possible! Happily took my credit card payment on 13 April with promised delivery date of 15 April. Item didn't arrive and, when I queried, was told would be delivered the next day. Still nothing; can't get through on the phone and all email requests for a refund have been ignored!

Update 24/4/20: Emailed you as requested 2 days ago but not received a response/acknowledgement!