Tanvir Ansari

Review of WOGA Frisco

My concerns have been taken care promptly. I got a...

My concerns have been taken care promptly. I got a phone call today morning and the person was respectful and listened to my concerns.

She also suggested that the experience will be taken in order to train the staff at handling such situations better.

So Thank You to Woga Gymnastics.

I am very satisfied now with the business and am updating the ratings from 1 star to 5 star.

Below is my initial review and concern that I had posted.

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Very rude staff in Woga Frisco. Besides that I am okay. This comment and rating is not for teachers or Facility or the cost.

My story:

My daughter missed classes as we went out of country due to sickness of grand parent. We missed 4+ classes and 2-3 classes we cant do as they are closed om Thanks giving and coming Xmas. So a total of 7 classes which has been paid.

I requested to the front desk explaining the situation. I at no time asked for money back as I know that they are running a facility and it has its cost. What I requested was accomodation of classes and timings if possible or to push the makeup class to January which is 15 days out because of there facility being closed .

The front desk lady said she will allow to do 2 makeup classes in 4 days as they will close from dec 19- Jan 2 . I requested 1 to be done in January which she said No as she said only 1 makeup class per month policy and she is doing favor to me by giving 2.

I understand policy, but there is courtesy too. They are closing from Dec 19th so why force my daughter to take 3 of them in 4 days when she has other things to do as well and gets tired doing just 1-2 a week.

Anyways more than anything, it was rudeness and lack of customer care.

I am not choosing to quit because of the owners who are proud gymmnast and the sincere efforts to grow gymnastic, but I hope they train front desk staff to be nice to the customers