Update To Below from 3 Years Back...

Update To Below from 3 Years Back...
I'm removing my decent rating and going down to a 1 star rating... they must have changed their system or something. 10 days to wait for an appointment for leak going down to floor below. 10 days for a leak in the water heater. These are things that need immediate attention! Not sure exactly what i am paying for, but this is ridiculous. Apparently now if you want an appointment sooner you have to pay. I'm done.

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I have been with service of america for about a year and a half now...problems is most people here only review when they are upset - which is why your seeing such a poor rating amongst everyone else..ill try to be a little more objective

Pros

1. realty is that when you call a service man for anything itll probably cost you $100-$200 just for them to come out no matter what you do, so if you get one of the top plans for $400-$500/year - that's pretty much great if you have to call them out 3-5 times a year (don't forget they're also covering the cost of parts and repairs)

2. You can call for anything that's not working at all, they'll come out and take look for a dripping faucet, or even if something is not working effectively, and will give you tips and advice on how to fix things.

3. If it doesn't get fixed the first time, they'll come out again - and you dont have to worry about paying anything (again assuming you have no copay)

Cons:
1. Yes, sometimes they don't always fix things on first try - but don't know if that's true for any home repair

2. When you schedule an appointment its usually 2-4 days from when you call..so if you have an air conditioning problem, that's not so fun...

Other Notes:
as for the phone calls missed - the repair man usually calls from his cell phone so its pretty easy to call him back and tell him you're around if you have his number on your cell now..

Seems most people are pissed due to the cheaper plans which have co-pays - which is definitely understandable - although i don't think there's any company that doesn't offer a plan without except them although on the higher plans...