Hello,

Hello,
Im new member and I have weekend pass( Friday,Saturday and Sunday)
but I work from Tuesday to Saturday untill 7 p.m , but gym close at 8.m.p on Saturday and I lost this day, and unfortunately I cant change day for my weekend pass.
I really like the gym and swimming pool ,BUT major improvement need to be done on customer service.
I had unpleasant situation my belongings already.
I forgot my shopping bags( new bag and clothes) in the closed locker, it was evening time, and I called immediately and asked for help,
I said exactly where it was and asked to keep my stuff and I would come back early morning . I could not imagine ,that this high level gym Cant help in this situation ! I came next morning and couldn't find my bags and nobody could explain me,why didn't receptionist
fullfill my request ! All I had for an answer -we are not responsible for any forgotten things . My bags were stolen by another members or cleaner, because my locker opened automatically 23.00 ( cleaning time :))
and with my friend happened similar story in this gym,and
CUSTOMER SERVICE IS DISGUSTING!!!!!! Seems, that the whole team over there is just for presence and not to provide any help or customer service in general. Gym is keen to receive payments from clients, but not really keen to assist with queries or to assist in general.

I would like to warn members to be careful and if you will have similar story ,you should return immediately as team there is not RESPONSIBLE for anything.