Amber Rhodes

Review of Pro Caliber Motorsports

The only reason I m giving this place three stars ...

The only reason I m giving this place three stars is because they have a huge selection and are convenient, being relatively closely located to where I live. I had my bike worked on a couple of years ago and had a couple of pretty decent experiences.

First off, my husband went in there a couple of weeks ago (crazily excited to be possibly purchasing a new motorcycle) to look at a Honda Gold wing and came home beside himself with disappointment. He reported to me that he waited around for over 30 minutes to get service while a collection of employees stood around having social hour, leaving him to walk out in frustration, never getting the opportunity to check out and possibly purchase the bike he had intended to buy that day.

I thought that was so strange but since they had worked on my bike before, I gave them a call to get on their schedule to have my bike serviced and the brakes looked at. The gentleman who answere the phone seemed very disinterested to talk to me and didn t pay attention while I had to spell my name for him three times. Once he finally found my bike in their system (which I had to suggest he do, as he never asked me to begin with) her explained to me with much attitude that it would take a long time for them to complete the service as they are no longer a Suzuki dealer. The level of attitude and contempt in his voice led me to ask if he didn t want to work on my bike. In between sighs, he stated that it wasn t that he didn t want to work on my bike but it would just take a really long time for them to get parts for it since they would have to order them and it would just be really difficult.

Considering I barely ride the bike and never in the rain, the time commitment wasn t an issue for me but his attitude most certainly was. I informed him I would be taking my bike elsewhere and ended the conversation.

This is really disappointing as Procaliber has a great selection and now I have to find another shop I trust. My husband and I are planning on buying a 2019 Honda Goldwing this year but we will not be buying it here.