The worst call in service ever! A million switchbo...

The worst call in service ever! A million switchboards with lengthy automated messages you can't skip through only to wait on hold for clerks that never pick up. I have been on hold now for 20 min! Long distance. No direct line phone numbers available to skip the lengthy automated barrage. I finally got a person who just told me sorry the line you want is ringing busy.So I get to call back again.