I have personally come to your offices to be able ...

I have personally come to your offices to be able to leave my music or talk to someone from the company, but incredibly they do not let you pass, you call on the phone and they tell you that they can not help you either. You ask for information about the appropriate channels for an appointment with a representative and they do not tell you that no, so my question to open a company in Miami my city to which I can not go and get them to attend one properly