UPDATE: After this review, I contacted Jon, who yo...

UPDATE: After this review, I contacted Jon, who you can see below responded to this. He was helpful and they did end up coming out and reinstalling the range so that has been corrected. The countertop is still a little banged up but I will give them another star for at least fixing the range.

We had to use Factory Direct when we bought our new house. This included all of the light fixtures, oven/range, microwave, and dishwasher. IF YOU DONT HAVE TO USE FACTORY DIRECT - DONT!!!

The first meeting when we made our selections went well, was a lot of fun and they have a good showroom. A couple months go by and we got an email from our sales rep that the range we chose had been discontinued and they couldn't get it. Annoying but they told us well in advance and they helped us find a new range, and worked with us on the price, all good at this point.

Couple more months go by and they come and install our appliances. We weren't in a the house when this happened as we didn't own it yet (under construction) but if we had been, or if this had been a home you lived in, you'd know immediately that things were going wrong.

FIRST - they installed the wrong dishwasher, a really cheap one that was not close to what we picked. We emailed our sales rep about it and were informed that they couldn't get the one we picked (backorder) so they decided to install this cheaper one and if we really hated it, we could call them back "sometime in the future" and work out something for a new one. No up front notice, no offer to compensate, and no real plan to get us something comparable. We ended up picking a different dishwasher, that cost more, and had them come remove the first one and install the new one. At this point I'm annoyed but whatever we got it fixed.

SECOND - this is where things really got bad. The range we had to pick out earlier was installed incorrectly in my opinion. They didn't level it, so one side sits higher than the other, and its not flush with the counter top. Even worse, they scratched the countertop pretty bad in the process. They also didn't install the little trim pieces that cover the gap between the range and the countertop. I asked them to look at it and fix when they came to replace the above dishwasher and guess what, they didn't even touch it! Said it was installed correctly and there wasn't anything they could do. Also my countertop is still scratched up.

FINALLY - We ordered our fridge from them as well, but since they couldn't install that until we took possession of the house, we were still pending on this transaction. They took our order for a Samsung model that we really liked, and the price was really competitive. However a week before we closed, we followed up with them to make sure it was in stock and ready to ship when we closed. Turns out, it wasn't, and I'll be damned if we didn't ask before hand I'm certain they'd have shown up on the install date and just put in a "loaner." We ended up canceling and getting the fridge from Best Buy (who worked magic to get it to us on time).

TLDR - Avoid this place like the plague, terrible service, and terrible communication. They get 2 stars because I am really pleased with the lightening selections.