Katherine Dale

Review of Total merchant services

By far the worse company I have ever conducted bus...

By far the worse company I have ever conducted business with. I am currently in the process of closing out my business account with them. Every year its the same situation, by law I have to get my 1099ks posted marked by the last day of the month in January. Every other company I do business with usually gets the documentation to me by mid January. Total Merchant Services waits till the last day of the month to send theirs out....causing me to be out of compliance. My 1099ks are to be posted marked by last day of January as well. Not one individual within the entire company has the ability to understand my situation. They give every excuse and refuse to give me the information I need. No one person I have spoken to can give me the end of the year totals that will be on my 1099ks, cant access them online. On top of that, my clients have been charged twice on their credit card sales, we constantly get communication error messages. I do not recommend doing business with this company. It is impossible to have a conversation with an educated, informed employee.