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vivmassage

3 years ago

So far the actual hands-on work I have received fr...

So far the actual hands-on work I have received from this company has been from the plumber Jose. He could not have been more professional. He was very friendly and kind and considerate, didn t rush me through anything I had to say and took my concerns seriously . As a customer and multiple dwelling homeowner that means everything!
Of course his workmanship was very well done as he took every precaution to make sure the work he did would not create other issues.
A listening ear and a kind word coupled with a well mannered professional person will keep me coming back and referring out.
If they were more stars to give I would give them out to Jose the plumber!
The actual rough install was done by 3 very nice young men, sorry I only remember 2 names, Ben Bork and Juan . They worked their tails off in horrible heat 2 full days! And were most respectful to me and other contractors working on the site at the same time .
Very conscientious young men , never complained and even my other contractors were impressed.
They will be back to complete the job once the plumber and electrician do their parts and I couldn t be more pleased !
This is an update. While everything above and previously written is true, I would be very cautious dealing with this company. In particular the project manager. Demeaning and not at all cooperative and billing my credit card half at the start (even though it was over 2 months later to begin which was my choice but still...) and then billing my credit card the other half 2 months before completion !
The vent installation on the roof was not attached at all, just floating and leaking! Good thing my plumber informed me! They did fix it but not for 2 days and after it rained again! There is so much more but this would be a book. The people in the office I called & complained to were very nice but condescending. They tell you exactly what you want to HEAR. I feel bad for them. I can only imagine the office conversation after they get off the phone with disgruntled customers.
My advise is to not deal with this company since everything goes through their project manager who when I had legitimate questions & concerns told me this is what we get when we deal with homeowners and not general contractors!
That was the straw that broke the camels back. So if you are not a general contractor and only a dumb homeowner then run away from this company.
I did however receive 3 thank you cards from the owner and a $25 credit towards future work from them. No thank you very much.

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