Super disappointed with the lack of customer servi...

Super disappointed with the lack of customer service from Ameri-Flow. I've had to call them twice to get assistance for the system they installed on my new house and each time they ask about performing the regularly yearly maintenance on the system. It's only been 6 months! They pulled up my account using my name and address, why would they think I'm calling about maintenance when it hasn't even been a year yet?

I called today to see if they could help me out with a sulfer/rotten egg smell coming from the master bathroom faucet. The first thing the rep said was it would be an $80 trip charge because it was related to my water heater...really? Then she back peddled and said it was due to my tub in the master bathroom...I don't have a tub.

At this point it sounds like they don't care about customer service and their warranty and only want to get additional money from their customers. It's a shame that Ameri-Flow was used to install my brand new water softener system in my brand new house. Guess I'll be searching for another company that actually cares about helping out their customers instead of leeching them for money.