terri juge

Review of Louisiana Rehab. Products

They care nothing about customer service. I gave t...

They care nothing about customer service. I gave their info to our orthopedist who faxed an order for a CPM machine the day before surgery, the day of surgery, the day after surgery and two days after surgery. The phone staff insisted they never got what they needed and never received the faxes sent by his doctor. The doctor's office sent the fax order for the 4th time and then called the place and they said they did receive it. To top it all off, we get a call back from La Rehab stating they cannot fill the order because it has to be 48 hours since the surgery. I told the person that gave me this denial that their customer service was terrible, that the doctor's office did what was required and the entire time, the person I was talking to was laughing. If this person happens to be the owner, I do feel sorry for your company. What BS! They wasted my time (and I have screenshots of the times I called them before and after surgery) with delay after delay. The doctor's office also has proof of the numerous faxes. Never once did they call me about any issues, even after I asked them to call me back if they had any issues or did not get the info they needed. It's as if they didn't care whether or not they serviced me and that they did not want to bother. I would NOT recommend this company to anyone. I sure wish the owner/or owner's would contact me back so that I can tell him/her what incompetent staff they have. I will also be filing a complaint with BC/BS about the incompetency of this company.