I can not recover the gmail password with its 4 st...

I can not recover the gmail password with its 4 steps, despite having my verified number and another gmail account, they tell me by phone that they cannot answer me there, that I have to recover the password with the steps that mark me via the internet, which is Impossible, they send me two codes, one to the mobile and another to another gmail account, and it is not enough to recover the password, in the past it was enough, not today, you go to the Google forum and they tell you to follow the four steps. Sinceremante the att to the client of Google Spain is terrible no, the following. They do not indicate anything that you do not already know, they do not tell you where you can put a claim. That if the girl who attended me was very kind.