I have a very unusual issue. I was away for 5 day...

I have a very unusual issue. I was away for 5 days. I am a federally licenced Extra Class radio operator. My radio tower fell on to distribution wires, BGE contractor had to cut top of tower and all guy wires. I found a few pieces and trying to obtain the missing rotator and special guy cable. Support people on phone DO NOT HAVE CLUE. They try to understand but they only read from a script...BGE seems to have put up a wall around the corporation. I belong to the Anne Arundel Radio Club that provides emergency communication for catastrophic events such as tornadoes and floods. BGE does not deserve a star...it is zero