Dave Peterson

Review of Bond Factory

If I could give this company a negative star I wou...

If I could give this company a negative star I would do so. Do not consider buying a product made by this company. Two years ago I purchased two patio heaters made by Bond Manufacturing and they were defective from the start. The heaters looked good and heated well but sooted up the glass so bad we had to clean them with each use. I emailed their customer service department several times and no one got back to me. I finally called and left a message and no one called me back. Two more calls and I finally talked to someone and they said this happens once in a while and they did not want to help me but finally consented to send me two new burners and only sent one and this helped. I then requested the second burner and new glass (should the glass break) and they promised but did not send the parts. The glass I would pay for. Finally after months of emails with not response I spoke with them by phone and they no longer make that model and do not support the parts. They made me an offer that was not acceptable and when I countered they cut me off and shut down my claim. On to the AZ Attorney General's office and the BBB. Scroll down and check out all of the bad reviews on this company. Buyer beware and set google for the lowest reviews and scroll down to see all of the unhappy customers.