Booked and payed for a Luton van on Friday afterno...

Booked and payed for a Luton van on Friday afternoon to be delivered Saturday morning, website gives the impression it will be delivered at 10.30AM. No confirmation received so Saturday morning about 9.10 I call them and am told they're looking for one and it'll be with me a bit later. No problem I say then at 10.15 I get a call from Deb asking if I'll accept a Sprinter? Not ideal but I accept and ask what time it'll be dropped. Deb doesn't know as they haven't yet sourced one! 10.42 Deb calls again, not with a delivery time but to tell me they haven't been able to get a van. I'm clearly not happy and ask for my money back as I need it to hire a van from elsewhere but she says I have to wait 3 days! Quick to take your money and then happy leave you stranded. Would strongly advise against using Nationwide Hire.Why, in this day and age do customers have to wait 3 days to get monies reimbursed when companies like Nationwide Hire wait about two seconds.
Thanks for nothing Nationwide Hire, you only got 1 star because you can't submit a review until a star has been clicked. Real star value; Minus 5.