We were downgraded to Coldra Court after being tol...

We were downgraded to Coldra Court after being told on our arrival at the Celtic Manor that our room had been subject to water damage. Unfortunately, this was our my wedding night, and my daughter and son had booked the Celtic Manor as a present for us. While I tried to explain this to the receptionist, her attitude was take-it-or-leave-it. We had no option but to accept the downgrade or have nowhere to stay. This was deeply upsetting, particularly for my new wife. Even when we arrived at the Coldra, there wasn't even an acknowledgement of our wedding. While admittedly there was a partial refund and some cheap champagne in our room; this did nothing to prevent the significant disappointment. We were so looking forward to using the famous Celtic Manor facilities and having a great post-wedding breakfast. Instead we had a bog-standard 3-star buffet style breakfast and really had no desire to use the spar in this hotel. My daughter was very upset about this, and I believe that she has also contacted the resort.
The main issue was that knowing that there had been flood damage for some time, why were we not contacted in advance? we could then have at least decided whether or not to consider the downgrade or an alternative hotel in the area (e.g. St. Pierre). For us all, this poor communication showed a complete lack of regard for the customers; let alone one that was celebrating their wedding. I have no doubt that if I was a rich punter, or a celebrity, the above events would not have occurred.