jordan del palacio

Review of Tristate Exteriors

Agreed to get an estimate for a roof. Confirmed a...

Agreed to get an estimate for a roof. Confirmed appointment with customer service on Friday for 2 PM Saturday - had to make sure that I cleared access to the crawlspace/ etc.

Roofer no called/ no showed for the estimate. I set aside time on a Saturday and they didn't have the decency to call letting me know they couldn't make it.

Customer service reached out 3 days later and I got passed to an agent who unconvincingly stated that the roofer's wife unexpectedly went into labor and that is why no one reached out to me. The customer service supervisor apologized but didn't demonstrate any responsibility or plan build trust past this experience and just kept trying to set an appointment for another estimate.

I wouldn't recommend to anyone as they haven't demonstrated professionalism and didn't value me as a customer.