Joel Gonzalez Review of Kendall Regional Medical Cente...
If you have the option to choose a different hospi...
If you have the option to choose a different hospital or transfer DO IT
The worst hospital I've ever been to in my life. Car accident, huge impalement into my rear end from car seat, metal fragments inside of me, was forced to do a cat scan against my will via baker act ( they can involuntarily hospitalize you if you refuse treatment or request a transfer ).
After their "procedure" to flush out the metal piece, me being in agonizing pain, unable to get up from bed, and having to struggle painfully to pee in a bottle for the first 2 days paired with mentally unstable people and heavy drug users, limited visiting hours (1 hour 3 times per day at different times), unable to use personal belongings (cell phone), and a psychiatrist literally coming into my room talking to the room mate, and ignoring me- puts on paper that i need to go to a psych ward without ever actually evaluating me. On the third day they had to do another $5000 cat scan to ensure there were no more fragments inside of me.
Four long days finally pass and thankfully my parents were able to talk to one of the psychiatrists (after waiting there from 7am to 8pm) to lift the baker act. Which I am eternally grateful for and got transferred to a normal room at 1am. 7-8 hours later, I am told there is still a metal fragment inside of me. What? How? Now I am being told the best decision is to leave it inside me? How did they miss this? After enough research although initially I thought about getting rid of it immediately, I decided to leave it inside simply due to the complete disorganization and incompetence of this hospital. Suffering another 4-5 days was simply not an option for me financially or mentally even without the baker act. This is easily the most disorganized, non team-work oriented, rudest, incompetent, and lack of a sense of urgency from the staff, at an establishment I have ever experienced, and it's a hospital.
So now that I am discharged and after giving me painkillers the whole time I was there I was prescribed over the counter tylenol. What? No doctors spoke to me, guided or directed me as to what to do afterwards and left me at high-risk. I was told at the discharge center to call these offices to get more information and it seems like no matter who I call no one can answer my questions or direct me to some one that can.
So here I am after a near death experience in agonizing pain, on my own bed, seeking a physical therapist to evaluate me since that apparently wasn't done.
Now the staff.. I could go into detail forever but calling a nurse assist and having them say "sure i'll tell your nurse" whether you ask for water or you are in drastic pain and need medication should say enough about them. Especially when they go back outside and gossip or go on their cell phones.
This would have been a 1 star review but I must say very few nurses were exceptionally phenomenal and CLEARLY cared about their patients well-being as well as their non-patients. These people went above and beyond when other nurses would not. This is what I would like to believe people originally went into the medical field for, TO HELP PEOPLE NOT TO ROB THEIR INSURANCE.
Thank you so much D.K., Meecko (sp?), Madeline, and others whose names I didn't catch. If only the rest of the staff could be like these people the hospital would be a better place.
Whoever the C.E.O. is you need to seriously re-evaluate this hospital if you actually care about peoples' lives.
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