Andrew C

Review of Kamari Tours - Santorini

Not what we were told and paid for

Not what we were told and paid for

We booked the trip (Jason 2 sunset cruise 5 Sept 2018) based on the advice from Sanja at the Kamari Tours Thira office saying that d we d watch the sunset from Oia. We asked multiple times and she confirmed we d be stopping at the bottom of Oia village as it was our main reason for taking a sunset cruise. It cost a little more than the others we saw, but since they did a hotel bus transfer, it was easier for us finishing late with kids.

The tour was initially quite rushed (due to late bus) but it was good to visit the hot springs and hike the volcano. But as sunset approached, I noticed we weren t heading to Oia but actually back towards the main ferry port. I actually spoke to Theo, the tour guide, about whether we d be going to Oia and he was quite surprised at my question. He actually said others had asked the same thing so we mustn t have been the only ones told that the boat would be stopping in Oia. And then as the sun was starting to set, a big disappointment set in knowing we wouldn t be going to Oia to watch the sunset as promised. It was hard to enjoy the sunset as I was thinking that we should have been in Oia to watch it. And my whole family was disappointed too in not watching the sunset from Oia.

We went back to speak to Sanja at the Fira store about this and she was surprised we didn t watch the sunset in Oia. She called up the head office and they said it was the captain s decision on where they watch the sunset based on the conditions for example. So they said you may or may not get to watch the sunset in Oia (although conditions were perfect that day with little to no waves). Though by the reaction from the tour guide, it s unlikely they ever go to Oia although the office staff are selling it like you do. If there was any chance we wouldn t be seeing the sunset in Oia, we wouldn t have selected this cruise. So if you want to watch the sunset on the water near Oia, don t go on the Kamari Tours Jason 2 sunset cruise unless you want to take your chances with the captain s decision .