I ordered a birthday cake about a week ago, and un...

I ordered a birthday cake about a week ago, and unfortunately was not quite the cake I wanted; disappointed indeed, but nevertheless no big deal, mistakes happen, to ALL of us.

The followup I received from Mr. Rupesh, the store manager, was absolutely unexpected. His genuine concern and apology showed the utmost in professionalism that is so lacking in so many businesses today. Regardless of what happened, I will not hesitate to order another cake again!!!