We bought 4 different kinds of mochi from this Uwa...

We bought 4 different kinds of mochi from this Uwajimaya, Renton store. The Red Bean flavor was bad - the flour is hardened and broken apart, which is supposed to be soft. After confirming that the other 3 boxes are normal by tasting all of them. We decided to return this red bean box, but the manager would not returned it due to 3 pieces were missing. My kids threw away after their first bite.
The customer service is very poor because definitely the red bean mochi was bad, and Uwajimaya store should stand behind it. It s only $4.99 for a mochi box, and this store will lose my whole family and friends business. We were their customers for years since 1975. Too bad, the store manager didn t know how to handle it!
By the way you can buy the same mochi at Costco for much less .