We reached out to them personally a few days ago b...

We reached out to them personally a few days ago but haven t heard back and was sent a link to review so sadly our experience we are reviewing was a poor one. For paying $500 for a night, we expected to have an ac that worked and a bed that wasn t the least comfortable we have ever experienced at a hotel, we also struggled to get any room service so dealt with it instead of it getting fixed. It was also a birthday present so we didn t even feel rested the morning after our relaxing weekend.