I tried booking a flight to Europe yesterday eveni...

I tried booking a flight to Europe yesterday evening and the new "CALL CUSTOMER BACK" system popped up, stating that the next available agent will contact me... After one hour of fruitless waiting, I finally decided to call back and inquire on how to make the reservation myself online (since I had some credits to apply) and spoke to a seat selection agent, who told me she was not the appropriate resource person to guide me through the process... She suggested instead to transfer me to the reservations department, open - as she stated - 24h a day, 7days a week. I don't know WHERE in the world she transferred me, because I spent 2 hours and a half on the phone, between music and the Transat donation program announcement, until past midnight!!!!!... No one ever answered, so I think she must have transferred me astray... I am only writing this to let Transat know that their Air agents work with outdated extensions, which leads to a very time-consuming experience for the clients, inducing eventually a very poor image of the whole company... Transat is not a bad company, I have traveled with them in the past, when they have provided excellent service - this is why I reckon they should be warned about their internal discrepancies, so they could make sure all their employees are on the same wavelength and have access to the same directory!