I wonder how this hotel got 4 stars

I wonder how this hotel got 4 stars
Cleanliness and bad service
Good breakfast buffet
Equip the room with things that should be bad .. In things that must be placed and did not put towels and bathrobes used a lot
Overlooking the pool and excellent trees
Several hotels allowed us to sit for 2 or 3 hours, but only one hour
Even though we entered at 5:30 pm