The staff that you deal with are great. From the v...

The staff that you deal with are great. From the valets who took excellent care of my car, the front desk staff and and bell hops. The spa service here was wonderful. Ask for Katelyn or Lindsey for a massage. My wife and I got a couples massage and really enjoyed it. The Peaks Lounge upstairs is really nice and the food is the greatest. If you go to Strata downstairs for a drink, see if Eric is working he takes great care of his guests.
Why only four stars? Housekeeping. The first day they took a very long time to come. They didn't come to clean our room until 4pm. Then the second day they were waking us really early in the morning. There was a stain on the carpet near the bed that made me think they didn't clean after someone vomited on the floor. They didn't take the dirty glasses away and the shower curtain was tattered. When we first arrived there was only decaf coffee in the room. I noticed the freezer in the mini-fridge looked as if it had never been defrosted. I was just disappointed and expected more. I know we only had a Colorado sweet but I really expected better housekeeping from a Hyatt Regency.