I recently took my 2013 harley XL1200C sportster i...

I recently took my 2013 harley XL1200C sportster in for routine 5000 miles maintenance. The bike actually had only 4300 miles on it since I was planning a trip to Daytona thought I would get it done before the trip. The technician found a couple of rather large pieces of metal when they were changing the oil. There was a failure with a bearing in the transmission. Since the bike had such low mileage the mechanic called Harley to see if they would at least help out with the expensive repair. The labor alone was $1750.00plus parts. That was on Sat. Sept. 16th. I hadn't heard anything by the next Sat. so I called the dealership and talked to Matt. Didn't get any specifics as to the status of repairs. The following Tuesday Ryan called me and apologized for taking so long and said they had been really busy the previous week and hadn't done anything to the bike yet but would start on it the next day. Still hadn't heard anymore by the following Sat. so I called once again and 'Matt told me they had to order parts for the repair and they would be in the following Tuesday. I finally got the bike back after 3 weeks of being in the shop. I feel that I was put on the back burner for a couple of weeks. Harley paid $500.00 of the labor plus parts. I know they weren't obligated to pay anything, but since the bike had so few miles on it I'm sure it was a manufacturing problem. While I'm grateful for what they did pay I know that in a lot of cases they cover this type of failure 100%. Repair still cost me $1275.00 plus another $200.00 for maintenance service.