We are longtime clients with MIdwest Orthopedics a...

We are longtime clients with MIdwest Orthopedics at Rush (MOR) and have used several different doctors in various specialty areas. Dr. Phillips and his staff are no exception to our previous experiences. He, like all the physicians at MOR, (including the fellows and physician assistants) is top notch; they all have excellent educational and experiential backgrounds paired with superb clinical care and surgical outcomes. The time spent with the patients is not rushed, and the physician, fellow, and/or physician assistant all listen well to the patient. Five stars for sure just for the people at MOR.

My only long-standing criticism (hence the four-star review) is the pre-appointment form process utilizing the iPads---it is unnecessarily protracted with too many forms and too many duplicative questions. While I can appreciate the need for rigorous data collection and analysis from patients, the electronic form procedures need to be revised to be much, muck shorter (maybe two forms such as patient health and history as well as current problem(s)?). The current process creates a bottleneck experience in the waiting area and is a personally frustrating experience that I always find irksome. Please revise ASAP.