Ralph Goodwin

Review of The Neat Company

Absolutely Terrible.

Absolutely Terrible.

I have been using Neat for several years. Recently I began having problems. Most documents only had a . Dot for the name. So I had to retype most documents.
I went out and bought a new scanner set it up and had the same problem.
Lived with it for quite a while. Now I am constantly getting the message no paper detected ???????!!!!!!!

I bought another new scanner.
(I had to shop around to find one since several shops have stopped carrying them.)
Now they do not even give you a CD with software. You need to download.
Woe is it for anyone with out Internet.

I downloaded and installed. Went to open the program and I was forced to sine up to an online service, which I did.
When I went to open the program and none of my files were there. Then it crashed and closed.

Next time I was told there was an update
I downloaded and installed. Now whenever I open all I get is junk across the screen. It freezes up my computer and I have to force it to quit.

I tried calling support, which is impossible since there is no such thing.
Not possible to talk to a person.
It is obvious that corporate greed has taken over.

Save money by not hiring personnel to answer the phone.
Save money by not hiring support personnel.
Charging for support after a short time.
o Perhaps designing the software so these calls are necessary.
Force customers to signup on line and put their information at risk.
Force customers to use their system on line where they will have to pay.
No longer provide software with the scanner.

I have used the scanner for some time and it is no way perfect;

There is no way to edit the Vendor database. If you misspell or make an error, the error remains it the database forever.
There is no way to copy a setup (file structure) from one year to the next.
There is no way to copy this structure from one platform to another such as Windows to Mac or visa versa.
There is no multiuser capability.
And more.

I will be junking these scanners. Be warned.. Buyer Beware