Succeed Consulting Firm

Review of Toyota of Richardson

My husband and I took time to visit Toyota of Rich...

My husband and I took time to visit Toyota of Richardson for the first time Thursday, December 13, 2018, at 6:30pm, directly after long days at work. When we walked in the door we were greeted by Yuesef, and taken to his desk. He asked me the basic questions about the kind of vehicle I was looking for, then of course, proceeded to run my credit. After running my credit, and going over the car note I would be paying on a new car versus a used car, I decided that I would be okay with a used car. Yuesef then escorted my husband and I to the side of the dealership where the used car salesman were set up. There was a completely different vibe there, from the atmosphere, to the noticeable attitudes. It was like a totally different world! Yuesef went to the main office, I assume to inform someone that we were there. When he came out, he asked us to have a seat, and told us that someone would get with us in a few minutes. He shook our hands, thank us for our business, and he left. Well, a few minutes turned into 20 minutes of 5 different salesmen walking pass us and staring. No one asked if we needed assistance; they just continued walking pass us like we didn't exist. Eventually, I begin to feel very uncomfortable and begin to silently complain to my husband due to irritation. I had an immediate thought that our wait time may have been due to the color of our skin. My husband finally grabbed the attention of one of the salesmen walking by, and informed him of our wait time, and that no one had assisted us yet. Of course the guy says, "Oh, we thought someone had helped you already, that's why none of us said anything." Well common sense says, even if you thought someone helped us already, stop and make sure, right?? Anyway, a different salesman finally came to assist us, the one I had hoped we didn't get, due to him looking like he didn't want to work anyway. He comes over, doesn't introduce himself, makes another excuse as to why it took so long for someone to notice us, asked me what kind of vehicle I want, asks for my identification, writes my information down on a form, asks me to sign it, then walks off into another office where he stayed for about 10 minutes. I know he wasn't running my credit again, because he said that there was no need to run the credit again, due to Yuesef already running it on the first side of the dealership. So now we've been in their department for over 30 minutes, and still haven't gotten anywhere! When he comes back, he says in the slowest, mono-toned, nonchalant voice, "We're not going to be able to help you with the trade-in. I don't want to waste you guys time." HOW SWAY, you mean you don't want to waste ANYMORE of our time. So as not to lose my cool, my husband quickly said thank you and we left. The guy didn't even TRY; he obviously didn't mind giving us the vibe of not wanting to assist us, and not wanting to be there. So my question to you Toyota is, should you hire employees who want to assist someone no matter the time of day, or should you continue to hire employees who only want to assist customers when it's convenient for them? Because, in all honesty, we truly felt like we were an inconvenience. If our money is an inconvenience, then maybe we shouldn't do business with Toyota, and just go to Volkswagon. As a matter of fact, if I didn't have to give a star to post this review, I wouldn't.