Scandalous! We went to Rome at the end of July. Ou...

Scandalous! We went to Rome at the end of July. Our stay went relatively well at first (apart from the bathroom problems never resolved by the staff: very little hot water, bad odors, water that does not drain). But we were relativizing, we were on vacation.

Until the day when we realized that drugs had disappeared in a drawer where we had placed them (in their boxes precisely). We therefore verified that these had not been misplaced by ourselves before informing reception. A loss that follows the cleaning carried out the same morning in the room (change of towels and sheets only).

When we were able to speak with the manager, she was absolutely not receptive to our concerns and our complaint. Without apologizing and constantly questioning our word, she told us with a smile, that "filing a complaint would be useless" and that "bad publicity" was really not a concern for her and its establishment.

This is why we allow ourselves to warn you, we had to leave the premises since we were treated as "liars" and we no longer felt safe. Inadmissible to treat its customers in this way, particularly in a 4-star hotel.

Given the situation, we were hoping to be reimbursed for the remaining four nights, unceremoniously. But above all we were waiting, a little understanding and interest on the part of the management. A stay that will have cost us dearly.