Overall service of the hotel was okay, but not on ...

Overall service of the hotel was okay, but not on par with other 5 star hotels. I would expect better customer service and amenities from a Waldorf Astoria. Not impressed with how they treat diamond members, had to call twice to get someone to clean our room. I honestly had better customer service at the Embassy Suites in Ontario, CA. Hilton really needs to up their game in the luxury segment.