Second trip to this hotel and I must say it was no...

Second trip to this hotel and I must say it was nothing like the first! The first was top notch. Great service, great rooms and reasonably priced. Since returning I was very disappointed with the service. Having a rat in the room being treated as non important and not even the offer of switching rooms was highly disappointing. The ladies at check in and check out were quite rude and difficult to deal with.
The only positive things I have to say about this hotel was the buffet breakfast was fantastic and the pool was lovely.
I wouldn t stay here again.