Laura Sinkfield

Review of Atomic data

We arranged to have Atomic Data do a major IT tran...

We arranged to have Atomic Data do a major IT transition for our rather large growing company. The initial quote came in at roughtly $15,000 on the low end (according to them most likely), and just over $19,000 on the high end. To date, through our first four months of service, our bills have totalled Month 1: $63,727.23, Month 2: $45,762.98, Month 3: $58,872.16, Month 4: $51,154.43. I am actually quite nervous what month five is going to bring. After meeting with them to try to find a solution, they did very little but imply that there was nothing they could do about it. They based our quote on entry level IT staff (the help desk), who wasted hours of staff time, as they were not able to handle the situations. Therefore escalating to their "high level" engineers, which charge at a significantly higher rate. I think if you have rather simple IT needs, this may be an ok company under those circumstances. If you need an IT company who stands behind their word with integrity, I highly recommend looking elsewhere. Our experience is beyond disappointing. Be very careful of any quote they give you because it can be very misleading. If I could give them zero stars, I would.