Sylvia Lorse

Review of Hotel Fire & Ice

Hello, I was a guest there myself at the weekend. ...

Hello, I was a guest there myself at the weekend. First the commendable one. The rooms are ok and clean, but that's what you would expect from a four star hotel. The cleaning staff, sorry I can understand, because the conditions are difficult, tried everything. Although we saw strange hair in the bathroom upon arrival, and not because we were looking, no, you were obviously in the shower. Now comes all the negative. No booked appointment worked. Everything would have to be corrected and even on arrival the date for the booked meal was not correct. After consulting the reception, it worked on site. My booked massage appointments have also been postponed. The staff who are responsible for the restaurant were completely overwhelmed. I myself overheard a conversation that one of the two employees said to a guest, how can you do that with two people. Now for the meal, the breakfast buffet was okay, if you as a guest can hide the fact that you were very much under observation by these two people because you assigned yourself a seat after waiting 10 minutes for the assignment.
The food in the evening was almost everything cold, although one knows the reason according to claim. The selection of the buffet was rich in side dishes, although a lot of canned food. The choice of meat was beef and the fish, although I thought it was turkey, because there is no declaration. In my booking it said menu or buffet. When you arrive at the restaurant, the staff is overwhelmed and please help yourself at the buffet. And the taste between price and performance leaves a lot to be desired. I don't know if you bought all of the good reviews, but I definitely bought a lot of them. Because there needs a lot of improvement for the price I paid and also after talking to some guests. I paid for a four star wellness hotel with good food, got good rooms and the rest was for the A ....