last Saturday, there was an issue with my tickets,...

last Saturday, there was an issue with my tickets, the company who sold me duplicating seats with someone else that we don't know. We were so frustrated as we were taking 2 kids to the show and they were very excited about the event at the beginning. The manager at Ed Mirvish did realize our frustration and he had grantee us that we would be able to get to the show that day, he tried his best to look for the better seats that equivalent to the section we purchased and he said words to comfort me and my kids to ensure they are not disappointed. Eventually we had a good time with the help of the manager at this theater, I can't thank him enough.
I will go on my battle with with eservus about how they issued duplicated seats on the same time and same time.