Jackie Starr

Review of South Oakland Family YMCA

The problem was still unresolved.

The problem was still unresolved.
Poor Customer service, I have been trying for over two years to resolve an issue I had with my swimming class. I wasn't able to complete my course, and wanted to reschedule for another class; I contacted the YMCA office to no avail to speak to the Aquatic director or the department head, no one got back to me. One of the problems I had was that the members were not showering before they enter the pool, it was allowed at this branch, which was a public health violation. I went to the Royal Oak Branch last week to speak to a manager; it didn't happen, the clerk at the front desk stated there was none available, she also said the system has changed, and she couldn't find my name, I felt this woman was trying to call me a Liar,