Would give 0 stars if I could. I hired a put on ta...

Would give 0 stars if I could. I hired a put on tail lift van on the 2nd of Oct (reading previous reviews I seem to be 1 of the lucky ones who actually got a van) it arrived late and damaged! That was why it was late, it was being repaired. The top of the van had been bodged but it looked ok. The van was loaded and we set off. Got no more than 25 miles down the road and had to stop on the motorway services as the tyre had gone flat. We stopped to put some air in and as we were pumping it up we could hear the air escaping from the back if it. We had to call the aa out to change the wheel as the van was fully loaded. When he arrived and took the wheel.of I was horrified to see the state of it. There was bare wire exposed all round the tyre. It had clearly been like this for some time. The weather this day was awful, constant rain. If the tyre had burst while going full speed on the motorway I dread to think what would have happened. We continued on our journey and arrived late at night so decided to unload the van the following day. This was when we discovered there was no key to lock the back door. A restless night was spent worrying someone might get into the van and take our stuff. The next day we unloaded the van to find that the previous damage caused to the roof wasn't fixed properly and had let water in all over our sofa cushions and carpets. I contacted nationwide hire and was told I needed to put it all in an email. Which I did. I recieved an automated response telling me they aim to reply within 28 days. 28 days came and went so I contacted them again. Was told to resend original email. I did then recieve a reply telling me they had contacted the relevant branch and were waiting a reply. Several calls later, several emails sent to customer services chasing them and I am STILL waiting for an answer or even a call back. Over 2 months after the original hire. Absolute shambles of a company. AVOID AVOID AVOID. Use at your own peril.