I wrote this on Yelp, but what the heck, might as ...

I wrote this on Yelp, but what the heck, might as well leave it on this too.
I usually don t leave reviews for anything related to business because who wants to think about business on my free time right? But here I am writing about a shipping supplies company because they are GREAT.
I am the purchaser for a fashion company along with a baby products company in Ontario (one company two brands). As you can imagine, branding is very important to us. From having a customized shipping box that has our logo printed on it to having reliable warehouse and shipping supplies, JPack is helping us build our brand.
In the past, we used a supplier in Chino for our shipping needs but JPack is definitely more competitive on pricing and on service. They have next day delivery and all the shipping products you can imagine (literally everything from pallet wrap, tape to custom boxes). It s fantastic because I don t need to waste a lot of time looking for multiple vendors.
And after that small introduction of the company, the main reason why I decided to write this review is because they helped me big time this past week. So last Friday, I totally forgot to place an order with them- I guess I was just too excited about Labor Day weekend.. But then came Wednesday afternoon, and the warehouse manager told me that we re entirely out of tape and poly mailers. Since we re an ecommerce company, it s extremely important for us to get our orders to the customers ASAP or risk getting bad feedback. I called in and they squeezed us in the delivery and got the order to us in an hour. This is what you call phenomenal customer service..