Jolie Li

Review of MediateHouston.com

My husband came in the store on a Friday with a sm...

My husband came in the store on a Friday with a small box that was a bit larger than my hand. This guy (either middle east or Indian, we can't tell) was going to send my husband home because this box needed a piece of tape over its small neatly opening of the original Amazon box. He could have used the UPS label that he just printed out to tape over it but he refused, instead , he charged my husband $2.55 for a 5 inches piece of tape he put on there. The money was not an issue. It was the attitude and the worst kind of service that threw us off. Would never go there again!

Update after reading the owner respond below: My husband brought that box there without the label because we had Amazon return code on our phone. We make at least 20 purchases on Amazon every month, everytime we return something at UPS, we don't ever have to print out the label, we only show them the code they scan it and print it out. Even when we needed a tape, they can easily use the sticky label as a tape as well, especially for such a small box. All the UPS store that we bring the package to always do that for us happily, except this UPS location. I hope that that extra $2.55 for your store over a piece of tape made you happy, sir.