Margaret Carusona

Review of Vitality Medical

I ordered 3 items from Vitality Medical. I had to ...

I ordered 3 items from Vitality Medical. I had to return one of the items. I called first only to be told they would email the RA#. and address After waiting over 48 hrs, I emailed them looking for the RA# and address. It took another 2 or 3 days to receive the information.
The address they sent me was WRONG! Then they had the nerve to deduct a percentage of the cost and told me if was sent back to me, to keep it. Of course UPS find the new address and delivered it.
You have 30 days to return an item. the return was made in less than 30 days, was never used, and was out of the box for about 10 minutes. The box was not damaged or written on. These were all the directions I had to follow As someone else noted in a review after I ordered. On their site they did note that there might be a restocking fee, however you would think that which such poor such poor customer service, poor address, I would think they would not charge a restocking fee.
Customer Service is not there. I will never order from them again.