At first I left a negative (1 star) review for my ...

At first I left a negative (1 star) review for my experience at Pro Dog Training as I did not feel that I received the necessary attention and outcome that I expected from the Puppy Prodigy training course.

I provided feedback via google reviews which was immediately attended to by the general manager David, who went on to investigate my feedback and implement the necessary changes within the course and among the trainers.

David had shown true professionalism, good will and provided me with a full refund in addition to trying private training if I so chose.