Ilysia Pierce

Review of Sears Holding Company

Infuriated is stating it lightly! I scheduled a di...

Infuriated is stating it lightly! I scheduled a dishwasher repair (the track is broken) and was given a 4 hr window with the guarantee of a phone call when on their way. After waiting 4 hrs & NO phone call, I called and was told the technician was running late (obviously) and it would be at least another hour wait. I was not going to be home and we rescheduled for today, an entire week later since they had no other openings. FOUR hours later, STILL NO TECHNICIAN! They've offered me a lousy $30 gift card. SERIOUSLY?? EIGHT of my hours are worth $30??? They need to do better than that!