Adria M

Review of Wayfair

I'd heard great things about Wayfair, but I've had...

I'd heard great things about Wayfair, but I've had a bad experience. I ordered a set of 2 bar stools mid-Feb. They arrived and they come with the front leg sets (3 pieces) already assembled, which is great except they were broken for both bar stools and had lots of scratches and chips. I could deal with the scratches and chips but can't assemble/use bar stools with broken legs. I immediately contacted customer service who immediately sent replacements (I missed a phone call from them, but they'd already put the replacement order in so I assumed it was fine). Took awhile for replacements to ship let alone arrive. When they did, I find they'd only sent 2 front legs. Not full front leg sets. Can't do anything with that, so I immediately contact them again trying to explain the pieces I need. I've attached pictures to all email exchanges since the first because I thought that would help them understand what I need. Again I miss a call from them, but it seems like they've understood the problem better. I wait another few weeks before the new parts ship (this time they came earlier than expected which was great). By appearance it looks like all the right pieces I need to finally assemble. However, once I start to put the stools together, I realize a.) they only sent one of the middle rung pieces I needed for the front legs, and b.) the middle rung is longer than the original rung from the broken piece. I thought the length might not matter -- it was like an inch or less difference. But when I tried to assemble legs using this rung, things didn't align correctly for me to be able to assemble the chair. So here I am, a month and a half later contacting them yet again to get all the replacement pieces I need to be able to assemble these bar stools. Frustrating to say the least.