Kewana C

Review of Harrahs Resort & Casino

The property is beautiful & the service was excell...

The property is beautiful & the service was excellent. The only problem I had was the fact that no one explained the alcohol policy as it relates to using casino comps for alcoholic beverages. When you're used to being a higher status player & receiving comp drinks, someone could say that you're responsible for a cash only exchange b4 they pour the drink & stick their hand out. I visited the Diamond lounge & thought the $15 drink ticket was because I wasn't playing at a machine. ..Noone explained. I paid the cash & the next night while playing on a machine, I ordered a drink. ..Thinking it would come off my card. After losing $400 & not going to a significant bonus, I figured I'd order a drink. Waitress arrived with a charge of $6.50. I told her I didn't want it & was told I had to make the purchase.